GCC employee base to go up to 4.5 mn by 2030: BCG India's Snehil Gambhir

'Firms have always been trying to balance between what they outsource to third-party and what they keep in-house,' says Snehil Gambhir, partner & director, BCG India

Global capability centres (GCCs) also known as captive centres have been making news, with several large MNCs setting up GCC in India or ramping up the existing ones. Snehil Gambhir, partner & director, BCG India in an interview with Shivani Shinde talks about what is driving the growth of GCCs in India, what the future looks like and whether they are eating into IT services budgets. Edited excerpts…

What is driving the growth of GCCs?

The movement among GCCs has gained especially after Covid. But there are three critical reasons for this. The first reason is talent. India offers talent