Cloud telephony startup Exotel acquires customer feedback platform Voyce

Wants to strengthen customer service offerings to businesses

Cloud telephony company Exotel has acquired customer feedback platform Voyce for an undisclosed sum, as it looks to strengthen its customer service offerings to businesses.

Varun Raj and Nikhil Kumar, co-founders of Voyce will join the Exotel team and will lead the alliances and partnerships efforts at the company.

"I found the product (Voyce) interesting and was excited by the possibilities that Voyce presented. With the acquisition of Voyce, Exotel's customers will soon be able to collect valuable customer feedback easily with a few clicks," said Shivakumar Ganesan, co-founder and CEO of Exotel, in a statement.

Voyce, which began its operations in 2014 built solutions to enable businesses engage with customers in real time through an intelligent on-premise customer feedback system. The company had over 20 customers in the enterprise hospitality space across India.

"...we realised early on, that to be successful in India, one has to solve a problem in depth. Our idea of being a communication channel between businesses & customers was perfectly in sync with Exotel's vision & product," said Nikhil Kumar, co-founder of Voyce.