Nissan aggravates leaf electric car buyers

Nissan Motor Co is aggravating the customers it needs most. The company, which wants to become the top seller of electric cars, repeatedly delayed deliveries to some US buyers who reserved the first 20,000 Leaf plug-in hatchbacks, according to interviews with customers. They said Nissan unexpectedly dropped some from the waiting list temporarily, asking that they reapply if they couldn’t prove they’d arranged installation of home- charging units that can cost more than $2,000.

“My delivery date kept jumping around, from April to ‘pending’ to May to June to July,” said Marc Fishman, a 42- year-old movie sound editor from Burbank, California. He said Nissan without explanation canceled the first order he placed, in September 2010, and gave him conflicting information after he re-ordered the next month.

For Nissan Chief Executive Officer Carlos Ghosn, the hitches show that the first mass-market electric car for the US is a long way from being sold and delivered as smoothly as the company’s Altima sedans. Ironing out the Leaf process is a priority for the Yokohama-based carmaker to meet its goal of selling hundreds of thousands of the hatchbacks annually within the next few years to recoup a more than $1 billion investment.