Open network initiative: Airtel upgrades 9,000 sites, optimises 30,000 sites

Company says it has received feedback, suggestions from millions of customers across multiple open network touch points

Country’s top operator Bharti Airtel today said it has received good response for its open network initiative and so far over 9,000 sites have been upgraded at various locations and over 30,000 existing sites have been optimised.

The initiative, which was launched in June 2016, made public Airtel’s entire mobile network information to customers through an interactive online interface and asked them for their feedback to improve the network.

Airtel said it had received feedback and suggestions from millions of customers across multiple open network touch points - Open Network portal, myAirtel app, Airtel Call Center and Airtel Stores.

Based on the feedback, the company engaged with these customers to improve and optimize the network for them and their surrounding areas. 

“Till date, over 9,000 sites have been upgraded at various locations and over 30,000 existing sites have been optimised by Airtel’s network team to resolve the network related issues. The task of putting up new towers is also underway,” Airtel said.

Airtel said as a mark of gratitude to all customers who have helped it build a better network, the open network portal will have a new section - “Network Stories”. This section will detail the actual on-ground changes that have happened post the open network campaign launch where Airtel has delivered an improved network experience. 

Gopal Vittal, MD & CEO (India & South Asia), Bharti Airtel said, “We believe that with this initiative, we have made a small but positive beginning towards improving our network and hope that going forward more customers will join us.”