Spice Telecom has secured the top spot in five of the 10 parameters identified by the Telecom Regulatory Authority of India (Trai) to determine service quality and performance for the quarter ended March 31, 2004. Spice outscored its rivals in areas like call success rate, connection with good voice quality, accumulated downtime of community isolation, and complaint and fault solutions, a statement from the company said. Spice breached the performance benchmark set by Trai as well for the second successive quarter. For instance, Spice's network performance call success rate stood at 99.6 per cent rating as against a 99 per cent bench mark, while its connection with good voice quality was at 98.3 per cent compared to the 95 per cent parameter, the statement added. Commenting on the results of the audit, Sean Dexter, managing director of Spice Telecom Karnataka said, "The results of the Trai audit shows that we can remain small, less visible than others and still give total value to our customers." The Trai survey by an independent agency is based on random calls to subscribers and drive tests. Spice Telecom, the first of the four cellular service operators in Karnataka to start operations, covers 60 towns and has a 3.4-lakh subscriber base.
