US-based Nuance Communication plans to double customer base in country

Company has currently 5-6 customers across country and now in talks with over a dozen potential ones

United States-headquartered Nuance Communication Inc, leading provider of voice and language solutions for businesses and consumers around the world, plans to double its customer and revenue base in the next two years due to widening acceptance of this technology across the country.

The company has currently 5-6 customers across the country and is now in talks with over a dozen potential ones. Rapid progress in digitization of employees’ register and easy access of bank accounts with simple finger prints and voice access, many corporate offices and government departments are in the process to change their existing muster roll for manual signature of employees when the report to office.

“We are in talks with over a dozen of potential customers in India and hope to bring at least half in our portfolio of customers in the next two years,” said Jason Stirling, Senior Vice President, Nuance Communications Inc., without divulging details of revenue they generate from India being a privately owned company.

Nuance’s technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.

Nuance’s voice technology has received worldwide acceptance with the Australian taxation department being one of them. India’s Tata Sky deployed Nuance’s speech recognition technology in their contact centre in December 2014.

Rajeev Soni, Managing Director, South Asia, Nuance Communications, said “We will soon deploy this technology in an Indian telecom company."

Nuance Technologies has implemented talking automated teller machine (ATM) across many countries. With rising security vulnerabilities; passwords, permanent identification numbers (PINs) and security questions are becoming a thing of the past. Voice is emerging as an excellent asset for catering to the security need of organizations. And adoption of voice biometrics for customer authentication is becoming a global trend.

PIN and passwords-based systems are under a threat, owing to frequent cases of hacking. A single successful infringement leads to vulnerability of millions of customer records within seconds. There have been numerous instances wherein confidential data of customers have been published openly by hackers. The customer trust deficit which creeps in after such instances causes an irrevocable damage to the organization’s reputation, said Jason.

Voice biometrics identifies each individual through their unique voiceprint, which eliminates the hassle of remembering and typing passwords and PINs, and makes the authentication process quick and painless for consumers. The voice gets analyzed and cross checked against more than 100 unique identifiers including behavioral features such as speed, cadence and pronunciation, and physical aspects including the shape of larynx, vocal tract and nasal passages.

Nuance is a leading provider of voice and language solutions for businesses and consumers around the world is leveraging the emergence of biometrcs as the preferred security authentication medium amongst organizations. Barclays Wealth & Investment Management, ING Netherlands, Tangerine Bank etc. are just a few names who have adopted Nuance’s voice biometrics solutions. The latest in the news was HSBC Bank for rolling out voice and touch ID security for bank customers.

Passwords which are required to be remembered or intrusive security questions have now given way to a better and safer alternative – Voice Biometrics. Around the world, voice biometrics is quickly becoming an accepted form of authentication which has proven to be both secure and convenient. Nuance Communications seems to be spear heading this security revolution with its technologies, applications and services. It is transforming the way people interact with devices and systems, said Soni.