About 72 per cent of financial transactions of public sector banks are now done through digital channels with active customers doubling from 3.4 crore in FY20 to 7.6 crore in FY21, the Parliament was informed.
The share of financial transactions through doorstep banking initiative of public sector banks, and through mobile channels has increased from 29 per cent in FY19 to 76 per cent in FY21. Presently, public sector lenders provide doorstep services that include cash withdrawal or deposit, pick up of cheque or demand draft, pick up of cheque book requisition slips, among others, to all customers in 100 cities across the country.