15 years of insurance industry after privatisation: The tech edge

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The Insurance Regulatory and Development Authority of India (Irda) was established in 2000 to look into the regulatory affairs and promote the development of the sector by upholding the policyholders' interest.

Fifteen years since its inception, private and public sector players have taken efforts to promote growth and improve penetration. But the real winner has been the customer and largely because of technology, which has made processes easier and quicker