Robotics has reduced ICIC Bank's error rates and response time to consumers, noted the bank's managing director and CEO Chanda Kochhar at the Business Standard Banking Roundtable Counference.
Several of the bank's processes are undergoing a technological transformation, said.
While discussing bad loans, Kochhar said big deals in corporate India indicate that banks will indeed recover their money. However, she noted that unsecured loans as well as loans aganist properties were on the rise, which is a worrying trend.
Kochchar stressed that banks have to be agile and active to evolve their business models and suggested that there would be a couple of changes with regard to financing big-ticket projects.
One is that project finance will be more structures. Secondly, infra projects would be part funded by banks anda part funded by other means such as bonds.
Kochchar said that an ecosystem is coming into place for bigger non-performing asset ( NPA) resolutions.