An offer from Amazon to its most bitter rivals

Many booksellers are distrustful of Amazon, a company of boundless ambition and some aggressive ways

David StreitfeldJulie Bosman San Francisco
Last Updated : Nov 08 2013 | 12:21 AM IST
Amazon is going to the people who dislike and fear it the most - independent bookstore owners - and offering to work together to fulfill the needs and desires of their customers.

The retailer on Wednesday announced a program where stores can sell its popular reading devices. The booksellers would get a small payment on each sale and a commission on all e-books that the reader buys in the next two years.

It was a great deal, booksellers said - for Amazon.

"I seriously doubt that many independent stores will take them up on it," said Bill Petrocelli, co-owner of two stores in the Bay Area.

Many booksellers are distrustful of Amazon, a company of boundless ambition and some aggressive ways. Stores dismissed the new program as a Trojan horse aimed at further undermining their business. Independents make up about 10 percent of book sales, down from as much as 25 percent before Amazon.

"We help Amazon grow its business and, in return, get a thin slice of the sale?" asked J. B. Dickey at Seattle Mystery Bookshop. "That's not cooperation. That's being complicit in your execution."

Jason Bailey, co-owner of another Washington store, JJ Books in Bothell, had a more nuanced view. He has already signed up with the program and was featured on Wednesday on the Amazon site.

"I have people coming in with their e-book readers to look at my books and then buy them online," Mr. Bailey said in an interview. "I may have helped sell the book, but I generated income for someone else. Now I have a chip in the game."

An Amazon spokeswoman, Kinley Pearsall, said she did not have the total number of retailers in the program. (One other bookstore, a college store in Washington, was featured on the site.)

"I can tell you anecdotally that the interest we've seen since announcing this morning has been very strong," Ms. Pearsall said.

Amazon has lost valuable real estate for its Kindle line of e-readers in recent years, as its brick-and-mortar competitors have dropped the devices from their stores. Last year, both Target and Walmart said they would no longer sell the Kindle.

The new program, Amazon Source, lets stores either buy Kindles for a 6 percent discount and receive 10 percent of the revenue from e-books that customers purchase, or gives them a 9 percent discount without any other payment. The cheapest Kindle is $69. Most e-books are about $12, although many self-published ones are much less or even free.

Amazon's aggressive discounting of physical books as well as its creation of an e-book empire have helped thin the ranks of independent bookstores over the last decade. But the stores scored at least a temporary victory with the lackluster performance of Amazon's publishing program, which offered up a handful of big names to weak sales.

One reason: The independents refused to sell the books.

Amazon portrayed Amazon Source as a win for both parties. "Customers don't have to choose between e-books and their favorite neighborhood bookstore - they can have both," an executive, Russ Grandinetti, said in a news release.

But even Mr. Bailey, who got early word of the program through a soccer buddy who works at Amazon, sees risks.

"I had to debate whether this is the next nail in my coffin, the next step down into the grave," he said. Switching metaphors, he added, "But I decided to step into the whirlwind."

His hope is that a customer will buy a Kindle from him, and yet remain a customer for physical books in forms that are not yet popular in electronic formats: children's books, for example. His three-year-old store will get a modest but presumably steady commission on e-book purchases.

Other bookstore owners said any potential income was negligible, but the potential problems were enormous. When stores sell a Kobo reader, for example, customers can buy their e-books directly from the store itself, creating a tighter relationship. But when a customer buys a Kindle, the e-books come from Amazon.

Another problem is letting Amazon scoop up even more data about who is buying what.

"Our customers are buying e-books from us that are way more eclectic than people are buying from Amazon," said Michael Tucker, owner of Books Inc., a San Francisco chain of 12 stores. "Giving away that information would be like giving away the farm for a nickel."

Amazon has had some public relations setbacks recently. An in-depth look at the company by Brad Stone, a former New York Times reporter, written with official cooperation, presented a view of Amazon as a Darwinian snake pit. This week Amazon fired back, denouncing "The Everything Store" as one-sided.

With that as a backdrop, booksellers were not inclined to see any proposal from Amazon in a benign light.

"I was kind of wondering if it was April Fools' Day," said Karen Hayes, a co-owner of Parnassus Books in Nashville.

David Streitfeld reported from San Francisco and Julie Bosman from New York.
© 2013 The New York Times News Service
*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

More From This Section

First Published: Nov 08 2013 | 12:14 AM IST

Next Story