Jack Ma is opening his wallet to Europe but not to Europeans

Alipay is seeking to add extras to its mobile wallet app for Chinese travellers in France, the UK, Germany and Italy

Jack Ma is opening his wallet to Europe but not to Europeans
Alibaba Group Executive Chairman Jack Ma gives a speech on “Transforming Dreams into Successful Business” to inspire young people to develop their creativity and entrepreneurship by using modern technology in Hong Kong
Bloomberg
Last Updated : Aug 09 2016 | 1:32 AM IST
Jack Ma will set a bag aside for you at your favourite Paris store or hail you a ride in Rome - just as long as you're not European.

China's biggest third-party payments platform Alipay, an affiliate of Ma's Alibaba Group Holding, is signing deals with brick and mortar retailers in Europe to bulk up its offering for Chinese tourists and expats. It's seeking to add extras to its mobile wallet app for Chinese travellers in France, the UK, Germany and Italy, though it has no plans to offer its services to consumers who aren't from China.

"Europe is a popular destination for our Chinese customers, so it's an important market for us," Rita Liu, head of Alipay Europe, Middle-East and Africa, said in an interview. "We're actively looking for partners across Europe - merchants who want to cater to Chinese tourists or technical providers on the payments side. But we have no plans to target European customers."

Alipay held talks with retailers in the French capital including Printemps, one of the city's biggest department stores; it unveiled a deal last week to sell travel insurance from Axa to its users; and it's working with Germany's Wirecard to support the mobile wallet service in as many as 69 stores at Munich Airport. Alipay is in talks with other technical, retail and payment partners in France and Germany, as well as the UK and Italy, Liu said.

The cross-border strategy mimics one Alipay - with 450 million users - has deployed with US partners. It has cut deals with the likes of Uber Technologies, Airbnb and Macy's to let Chinese customers pay with the Alipay wallet, either by tapping their phone on a contactless register or having a cashier scan a bar code on the mobile screen to charge a registered account.

It highlights how in payments, as with other tech sectors, Europe and the US need Chinese customers more than the other way around, echoing Uber's humbling lesson from selling its Chinese operations to local rival Didi Chuxing.

About 120 million Chinese tourists travelled last year, and their most popular destinations outside Asia were France, Italy, Switzerland and Germany, data by the China Tourism Research Institute showed. They spent $875 each on average while travelling.

In the war to dominate how consumers around the world pay for purchases, China is miles ahead.

Tencent Holdings has 700-million-plus users on its WeChat messaging platform, where it offers financial services including payments, dwarfing the few dozen million subscribers combined who've adopted mobile wallets by Apple, Google or Samsung Electronics. It's still early days for Facebook, which is hoping it can make its way into payments by investing in helpful robotic assistants that will let consumers send texts on its Messenger chat service to order hamburgers or office supplies.

In a world where all roads lead to payments, Alipay's latest initiatives show hand-holding customers through their purchases is a key function of the business. The end-game for these digital giants, regardless of which side of the globe they're on, is to become an important driver of commerce and put themselves in a position to take a cut of transactions they help generate.

To do that, all are seeking to grow the lists of retailers who'll accept their payments service alongside a Visa or American Express card. Facebook, for instance, said it's lined up more than 30 partners, including Bank of America, Burger King, and Staples, in its chatbots push.

In China, Apple's $1 billion investment in the country's biggest ride-hailing service was seen helping win powerful local allies to push services including Apple Pay.

"The key battle for digital giants today is scale on the merchants side. That's true for anyone from Alipay to Apple or Facebook," said Michel Leger, head of innovation at Ingenico Group, which recently cut a deal to manage electronic cross-border purchases for Alipay. "They each have a relationship with millions of consumers, but they need the other side of the equation - the address book of merchants."

*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

More From This Section

First Published: Aug 09 2016 | 12:14 AM IST

Next Story