Hafele, EasyFix to execute after-sale service for sanitary range

Pioneering maintenance and repair service company EasyFix has tied-up with Hafele, a German family enterprise to provide after-sale plumbing service for Hafele's sanitary ware sold across 11 cities.

Since its inception into the business of B2B2C after sale service partnership since 2011, EasyFix has been associated with Snapdeal, Socktail, Mablekart, Quikr amongst 65+ others to create a unique business model for development of unorganized construction market.

Hafele is the leading international manufacturer and supplier of furniture fittings and architectural hardware, with subsidiaries in 150 countries. Before tying knots for 11 cities Hafele conducted a small pilot in three metros for a month and not wants to go big-band by gradually extending services in additional 35 cities followed by Electrical and Carpentry division.

The liaison facilitates assisting Hafele's customers with repair and maintenance based support for the brand's sanitary ware range that includes wash-basin, urinal, western commode etc.

Earlier due to poor plumbing fittings customers would face leakage and seepage issues and to extend it's customer service excellence initiatives Hafele has decided to provide free installation demonstration services to it's customers.

The program is planned to kick-start from April first 2016, post which a Hafele trained and EasyFix certified technician will ensure that the customer's get hassle-free after sale service.

The contract currently stands for a year and in this time partners are also looking at integrating their technology platforms. The partnership is initiated keeping mutual growth and long-term plans in mind to create win-win for brand, customer and EasyFixer.

Elaborating on the same, Shaifali Agarwal Holani, founder and CEO, EasyFix said, "Every tie-up is bringing us closer to our mission and we continue to stay far ahead of the market in after-sale-services space. Addition of each client gives us opportunities that allow us to boost the standard of professional home services in Indian construction market."

"I am really excited for the future to aggregate multiple brands and serve their customers and expand our skill development initiatives that is helping servicemen get a platform that makes them feel proud and respected to work as an EasyFixer," added Shefali.

Talking about the tie-up, spokesperson, Country Manager, Hafele said, "We are excited to tie-up with EasyFix to give a new meaning to customer service and delivery in India. Hafele has taken this initiative to change the quality of plumbing workmanship otherwise not available and doing so customers will be able to protect their sanitary product along with other related fitting issues. We want to make it speedy, efficient and fuss-free."

Top brands like Gravity Mart, PMR Relocations, Zansaar, City Furnish, Sulekha, Westindo, Pikkol and others have recently partnered with EasyFix for getting services related to construction.

EasyFix is providing handy solutions where brands plug and play as a source to create additional demand for EasyFixers.

"Our Skill Development and customer satisfaction growth is a result our EasyFixers on field recognizing the value of professionalism. Our handymen feel proud and recognized while working with EasyFix and as a result of their dedication we currently enjoys a customer satisfaction index of 90 percent," said Head of Operations EasyFix, Parth Moondhra.

"We will continue to work with such people who have a strong sense of ownership to deliver best-in-industry services," said Parth Moondhra.