Infosys launches integrated Artificial Intelligence platform 'Nia'

IT services provider Infosys Ltd. on Thursday announced the launch of Infosys Nia, the next-generation Artificial Intelligence (AI) platform building on the success of the Company's first-generation AI platform, Infosys Mana, and its Robotic Process Automation (RPA) solution, AssistEdge.

The new platform converges the big data/analytics, machine learning, knowledge management, and cognitive automation capabilities of Mana; end-to-end RPA capabilities of AssistEdge; advanced, high-performance and scalable machine learning capabilities of Skytree; and optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services.

"We have seen tremendous adoption, and indeed, a massive embrace of Mana by our clients, particularly in leveraging Mana to improve service delivery and drive efficiencies and cost performance through automation. But we could clearly see that there was much more potential, an unlimited potential, in bringing AI to our clients' most sophisticated and complex business problems, as they work toward a vision of bringing technology to every aspect of their businesses," said Dr. Vishal Sikka, Chief Executive Officer, Infosys.

"Nia, the next generation of our AI platform now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights. When we bring this together with our unmatched ability to educate and train in AI techniques and emerging technologies, we now have the platform, the services and the skills, to deliver new unprecedented value to our clients," he added.

As a unified, flexible, and modular platform, Infosys Nia enables a wide set of industry and function-specific solutions and allows customers to build custom experiences to suit their business needs.

Infosys' first-generation AI platform was about IT, simplification, efficiency and cost. Capabilities included socialisation of organisational knowledge, deep analytics, service automation, automated incident root cause analysis and others.

The next generation platform, Infosys Nia, tackles break-through business problems such as forecasting revenues, forecasting what products need to be built, understanding customer behavior, deeply understanding the content of contracts and legal documents, understanding compliance, and fraud.

Infosys Nia can improve order-to-cash process by creating a real-time risk profile to customise the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enable better visibility and forecasting of cash flow to reduce days sales outstanding (DSO).

Furthermore, Infosys Nia can predict variability in manufacturing and material cost, while also reducing product development cycle times.

It can also create a customer genome based on internal and external data sources to help develop targeted messaging accurately identify upselling and cross-selling opportunities, offer personalised solutions, and improve customer satisfaction.

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