Google to the rescue

When police officials from the traffic department in Mumbai started getting calls from their senior officers enquiring about the reasons for a snarl-up in an area, they were flummoxed.

Over time it became clear how the senior officer found out about the traffic situation at a particular location without being present there: they were referring to Google Maps to check on the red lines of heavy traffic and would then connect with the police personnel stationed in that area to sort things out.