Amazon founder Jeff Bezos has consistently maintained that the company focuses on the long-term. There has always been another warehouse to build, data centre to open, product to develop and country to enter. Lately, though, investors have been clamouring for restraint. They may have thought it had arrived when the company reported earnings on Thursday that were higher than expected.
Despite a whopping $29.3 billion in revenue, however, profits were only $214 million during the most important quarter for a retailer, the one that includes the holiday season. That's 10 per cent less than for the fourth quarter of 2013. What's more, Amazon's return on capital fell 4 percentage points to nine per cent as the company continued to invest heavily in its business.
Google is also spending more on such chestnuts as mobile search and YouTube. And investments in new ventures like satellite systems, genetic engineering and fiber optic networks for cities don't come cheap. That was clear from the fourth-quarter results: earnings from continuing operations fell three per cent despite a 19 per cent increase in revenue. And capital expenditures rose 57 per cent.
Big technology firms like Google and Amazon have successfully sold the idea that, once their networks were built, more users could be added at minimal cost, and revenue from those customers would fall straight to the bottom line. That may be true in theory, but the tech giants also know they are under constant pressure from rivals. And the infrastructure needed to serve additional users has a way of being more expensive than anticipated.
Given their extraordinary histories, the companies can't be faulted for dreaming of lofty margins. The new reality is turning out to be a little more complicated.
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