Fidelity National Financial India achieves yet another milestone

Wins “Best Employer” and “Operational Excellence & Quality” Awards at the BPO Excellence Awards 2010 -11 by Stars of the Industry Awards

Fidelity National Financial India (FNFI) the leading Title, Knowledge and Technology Center of Excellence, achieved yet another milestone with receipt of “Best Employer” and “Operational Excellence & Quality” awards at BPO Excellence awards 2010-11 by Stars of Industry Awards. The renowned BPO Excellence Awards are conferred every year to those BPO players who have created a niche for themselves in the industry by outperforming the standards of business operations.

At a ceremony at Taj Lands End, Mumbai attended by about 500 corporate professionals, FNFI outplayed big BPO players like Infosys, WNS, Genpact, ExL and Sutherland to win the awards. The selection was done by an eminent jury based on write up and post assessment.

“We have added two big feathers in our cap today” said Sameer Dhanrajani, Country Head, Fidelity National Financial India. “It's a great recognition for the efforts and contribution demonstrated by the employees of FNFI and these achievements will go a long way in building our organization to higher levels”.

The honor of the “Best Employer” comes as recognition of best practices to create a healthy platform for the employees to shine in their work spree. With a combination of industry expertise, best practices in the domain and intimate knowledge of FNF’s proprietary applications and systems, along with state-of-the-art offshore processing center, the customers enjoy all the benefits of a global delivery outsourcing solution without the risks inherent in traditional third-party offshore BPO engagements.

For the “Operational Excellence and Quality Award”, FNFI has two-prong approach - Agile Customer centric Enterprise (ACE) and Quality Information and Management System (QIMS) models. The ACE model focuses on building and sustaining seven crucial elements for robust service delivery – Employee Inclusivity, Rapidly deployable workforce, Enterprise coverage, Business Transformation, SLA accentuation, Unified communication and Customer delight. Throughout 2010, FNFI’s constant endeavor was to internalize and execute all the seven elements in totality to achieve Customer Delight. QIMS is another step to seep the elements of quality in our endeavors to deliver quality in everything we do. The Quality Function works on the three dimensional philosophy, namely Quality Control, Quality Assurance and Continuous Process Improvements. Quality Control aims at defect free operations at transactional level. Quality Assurance is the set of hygiene practices which ensure smooth, consistent and efficient Service Delivery at the Organizational level over a period of time. Continuous Process Improvement targets value addition to the customers by improving the existing state of operations.

About Stars of the Industry Awards:
The Stars of the Industry Awards recognize performance excellence across diverse sectors of Manufacturing, IT-ITES, FMCG and Education. The awards were judged on the basis of size and growth in revenue and employees, quality, and diversity of clients and evidence of quality, competence and management capabilities. The awards program was created more than 40 years ago to recognize outstanding accomplishments under the banners of Golden Star Awards, IT People Awards, Best in Manufacturing Awards, Women Super Achiever Awards and Indira Marketing Excellence Awards. The BPO awards previously were given out as part of the IT People Awards. This is the first year BPO awards have been given out at a stand-alone event under the banner of the BPO Excellence Awards.

About Fidelity National Financial India:
Fidelity National Financial India (FNFI) is a leading Title, Knowledge and Technology Center of Excellence. It is the global operational center for the world’s largest title insurance company, Fidelity National Financial and began captive operations in 2008. FNFI today supports Title Policy Underwriting & Engineering, Plant & Database Management, Mortgage & Tax Services along with Technology Services.