30k phone interviews, 2k home visits: Delhi police survey with Quality Council to improve services

The Delhi Police has engaged the Quality Council of India to conduct a public perception survey to understand the gaps between police functioning and people's expectations, city police commissioner Amulya Patnaik said Wednesday.

This is the first time in the country a police force is conducting such a survey, he said, adding the other states have also been requested by the Home Ministry for such an exercise.

"Such a survey was conducted in 1995 when I was posted as the deputy commissioner of police (DCP) of a district. Thereafter, we have not been able to conduct such kind of a survey where we should be in a position to know what all gaps are there between police functioning and public expectation.

He said the police expect it will "substantially gain" from this in terms of what they have to do. "We hope that some very interesting results come to us in the next few months."