Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates

/ -- - Aspect retains top spot in North America in Pelorus Associates' Workforce Management (WFM) rankings for the 12th consecutive year
- Aspect recognized for a reputation of delivering excellent customer care, most complete contact center portfolio in the industry and commitment to technology innovation
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"Aspect offers the most diverse set of solutions in the contact center industry and maintains one of the largest and most comprehensive service and support organizations of any vendor," said Dick Bucci, Founder and Chief Analyst, Pelorus Associates. "Only Aspect has native solutions for virtually every core application required in the modern contact center. Aspect leaders recognized that by tightly integrating these applications into a complete suite, delivered within a flexible and economical architecture, they could bring to the marketplace products unmatched by other WFO vendors."

"From introducing the industry's first workforce management solution in 1973 to developing an AI-driven intelligent assistant for workforce management, Aspect has consistently recognized key emerging technologies that would help our customers deliver truly exceptional workforce solutions. By engaging customers, employees and contractors, Aspect has been able to maintain our leadership position for so many years," said Mike Bourke, SVP, Product Management, Aspect Software. "Newly added features address how the gig economy is changing the way agents work and companies hire. By weaving the power of AI throughout the management of our workforce solutions, Aspect will continue to help our customers address the challenges they will face as the market evolves."

To learn more about Aspect WFM, please visit: https://www.aspect.com/in/solutions/workforce-optimization/workforce-management-software