Power consumers of BSES now lodge their complaints about outages through WhatsApp, said a spokesperson of the electricity distribution company.
The consumers can register 'no supply' complaints through WhatsApp integrated with customer relation management tools such as Intelligent Outage Management System, he said.
"In view of the unpredictable weather conditions leading to storms in the last few days, BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BRPL) have made it possible for their consumers to register their 'no supply' complaints through WhatsApp," the spokesperson said.
The BSES consumers can lodge their complaints using the numbers 9999919123(BRPL) and 8745999808(BYPL), by furnishing their nine digit customer account number.
The complaints will be registered and a number will be sent to the affected consumer. For resolving the issue effectively, WhatsApp has been integrated with BSES customer relationship management tools, he said.
Besides WhatsApp, the consumers can also register their complaints through BSES mobile app, Twitter and Facebook pages, and helpline numbers of the discom.
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