Concierge service at New Delhi station

The service aims to facilitate train passengers at the station in hiring a porter and getting information regarding running status of the trains

In order to facilitate last mile connectivity to passengers and tourists, the IRCTC has launched concierge services at New Delhi railway station.

The service aims to facilitate train passengers at the station in hiring a porter, getting information regarding running status of the trains, and arranging a taxi for dropping the passenger to his residence or hotel, a senior IRCTC official said.

Concierge service is operational on a pilot basis at New Delhi railway station and the response is so far very encouraging, the official said, adding, IRCTC plans to launch the services at other major stations including tourist destinations on railways network.

"This would go a long way in enhancing the level of comfort and security for the rail users. To begin with, dropping service to the passengers from New Delhi station will be provided," the official said.

IRCTC is monitoring the movement of the trains on real time basis to ensure best services to the passengers.

"We have engaged qualified and experienced manpower and service providers, well-acquainted with local conditions and as per the arrangement, an escort meets the passengers at station on arrival to guide him through the services," he said.

The services can be booked online on the IRCTC website.