CPWD issues maintenance charter to improve service delivery

Seeking to enhance client satisfaction in respect of maintenance services across the country, the Central Public Works Department (CPWD) has come out with a 'maintenance charter' specifying time frames for attending to different types of complaints.
Introduced for the first time, the charter has been approved by Urban Development Minister M Venkaiah Naidu.
This comes further to the ministry's efforts to streamline functioning of the public sector construction major CPWD, a release issued here today said.
CPWD undertakes maintenance services in respect of 1,76,000 houses under General Pool Residential Accommodation in 53 cities across the country.
In addition, CPWD is also responsible for maintaining office area of a total 22,60,000 square metres.

There are other residential and non-residential buildings, including some well known monumental and prestigious buildings like the President's Estate, Parliament House, Supreme Court, hospitals, colleges and sports complexes, whose maintenance is looked after by CPWD.

Under the maintenance charter, CPWD is required to inform the public the time frames for attending to different complaints.
For complaints like blocked drains, restoration of power and water supply, faulty switches, watering of plants, hedge cutting and covering manholes, the time limit for attending complaint is six hours.
Minor complaints like cleaning of drains, water overflow, plumbing and sanitary installation and internal wiring will be attended in three days.

Major complaints of internal wiring, repairs to doors and windows are expected to be carried in 30 days.
CPWD had earlier introduced two toll free phone lines -18002664499 and 1899114499 - for lodging maintenance complaints from any of the 53 cities across the country.
Action taken would be informed to the complaints on their mobile phone numbers.
A provisions of Rs 1,202 crore has been made for maintenance works to be undertaken by CPWD for the year 2014-15.