Customer slapped video goes viral, coffee chain says will investigate

Image
Press Trust of India Jaipur
Last Updated : Mar 28 2017 | 8:22 PM IST
A video of a customer being slapped by a lady worker at an outlet of a leading coffee chain went viral prompting the company to say that it would investigate the matter thoroughly and then take appropriate action.
According to social media posts, the customer who is a law student tried to film a video showing a cockroach inside a refrigerator when he was slapped.
However, the lady has told her company that she was objecting to her video being taken.
In the video, that has gone viral on Twitter, the woman employee is seen walking towards the customer and then suddenly slapping him.
Cafe Coffee Day (CCD), the chain in question, took notice of the incident and tweeted that required action will be taken. "We have escalated the recent issue at our Jaipur outlet and are in talks with the consumers and the internal team to ascertain facts," CCD tweeted.
Later in a statement, the company said that the incident is currently under "thorough investigation".
The lady team member referred here hails from rural Odisha and is part of a programme run by an NGO to uplift weaker sections of society especially the girl child, CCD said in a statement.
"As per lady team member, she had objected to her video being taken by the customer and her repeated requests were also not heard, thus invading her privacy. Till the time thorough investigation is being done, lady team member has been kept off duty," the CCD said in its statement.
CCD said that it is also engaging with the Arpan Verma, the customer, on the same.
The incident did not happen in a regular cafe, it took place in a limited period makeshift temporary setup running for tourist season, CCD said.
It also said that the lady team member underwent rigorous training before she was posted in Jaipur.
Local police said that no complaint was lodged in this connection so far.

Disclaimer: No Business Standard Journalist was involved in creation of this content

*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

More From This Section

First Published: Mar 28 2017 | 8:22 PM IST

Next Story