Rita Yadav, who works with a law firm, had on January 18 evening walked into an ATM centre of ICICI bank in Fort area of south Mumbai to withdraw cash, according to police.
The 30-year-old customer of the bank inserted the debit card in one of the three ATM kiosks when the system got stuck and she pressed cancel button, before moving on to another ATM machine. However, she faced a similar problem following which she moved to the third machine, police said.
Panicked, Yadav rushed to the unmanned ATM centre to find out the suspicious cash withdrawer, but in vain. She rang up the ICICI customer care representatives, who claimed that the needful would be done, police said quoting her complaint.
The CCTV footage showed that the man, who had informed her on January 18 that the two ATM machines were not working, had used the same machine soon after she had left the place, the victim claimed.
On January 25, Yadav lodged FIR with MRA Marg police station, which is yet to get a breakthrough in the case.
Police suspect that the ATM machine might have been tampered, so that it gets hanged when transaction is underway. As the customer walks away thinking the machine has hanged, the fraudster withdraws cash from the victim's account.
Despite repeated attempts, ICICI bank officials could not be contacted.
You’ve reached your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Smart Quarterly
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Exclusive premium stories online
Over 30 premium stories daily, handpicked by our editors


Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share


Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor


Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements


Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app
