Housing cos bank on technology to hook customers as lockdown bites into sales

With housing sales almost coming to a standstill due to lockdown, real estate developers and brokers are offering freebies and taking help of technologies, like digital walk- through of projects, to reach out to prospective customers for online bookings of properties.

Builders and brokers are also giving an option to cancel online bookings with no penalty up to 90 days, if customers decide not to buy after doing site visits once the lockdown ends.

Realty firms have enhanced their online marketing campaign budget and are advertising on their websites as well as on online property classifieds. Social media platforms like Facebook, are also being used for marketing purposes.

"Housing sales have been hit badly after the lockdown. But fortunately it has not become zero as we were apprehending. In the first week of the lockdown, we have been able to achieve 10 per cent of our normal sales with the help of digital technologies like virtual reality," said Anuj Puri, Chairman of housing brokerage firm Anarock.

"We are getting good customer leads on our digital platform and we expect sales numbers to increase in the second and third week of the lockdown. The good part is that people have a lot of time to search properties," he told PTI.

Puri said developers have become flexible and encouraging prospective buyers to book their properties online by paying token amount as low as Rs 25,000. Assurances like full refund in case of cancellation and freezing of price are also being given, he added.

Hiranandani group MD Niranjan Hiranandani said the lockdown has translated into no walk-ins or personal visits either to a sales office or a project site but it does not stop the communication process.

To replicate the experience of site visits while sitting at home, he said the company is using a combination of various platforms based on the internet of things (IoT) as well as leveraging virtual walk-through and 3D imaging based on artificial intelligence and machine learning.

"Technical specifications and costing details are communicated through text and voice communication, and the customer is given the option of blocking the apartment of choice by making an online banking transfer," he told PTI.

Asked whether technology helps in achieving actual sales, Hiranandani said the end users are blocking apartments by paying token amounts while investors have no difficulty in concluding the transactions.

Dhruv Agarwala, Group CEO, Housing.com and PropTiger.com, said: "To mitigate the impact, we have come out with various innovative schemes for builders and brokers to encourage them to continue advertising on our platform Housing.com."
Puravankara group MD Ashish Puravankara said,"Through our robust online/digital system we are able to attend to all leads and manage the customer life cycle seamlessly. Through our online platforms like BookMyHome and MyPinkHomes, customers can select the project, view the available inventory and purchase a unit of their choice."
Ajnara CMD Ashok Gupta said: " We have tie-up with several leading property tech companies as well as online & digital platforms, we are receiving decent queries, but sales are hampered due to lockdown."
Abhay Kumar, Chief Marketing Officer, JLL India, said: "With developers turning to new age technology solutions to aid the home buyer, aided with innovative marketing campaigns, we see the demand picking up in the near future."