'Implement first-in, first-out policy to ensure transparency

Water Minister Kapil Mishra today ordered the implementation of the "first-in, first out" policy to ensure transparency in functioning of the Delhi Jal Board by way of reducing government's role in providing new connections and repairing of pipelines, among others.
Mishra's order is in line with Chief Minister Arvind Kejriwal's recent directive to his ministers to submit plans for uprooting corruption from the entire government machinery with special emphasis on areas highlighted by a recent study.
"We have to ensure that there is First-In-First-Out processing for water connections in Delhi. We have to remove citizen interaction with government because that increases the avenues of corruption.

"For water connections, grievances on water pipelines and sewer connections, we should process it using our call center and mobile phone applications in a centralised manner, and fix accountability in a time-bound manner on each matter pending," Mishra said in a meeting with DJB members and chief engineers.
Mishra, AAP's Karawal Nagar MLA, told the officials that there have been many complaints related to corruption in new water connections, faulty procurement of water tankers from DJB and slow installation of piped water supply and repair of water pipeline.
Mishra said that the complaints pertain to officers taking money in return for providing services which he said was "unacceptable".

The meeting also agreed on preparing a detailed action plan on increasing transparency in DJB. The Minister further stated that the agency will make a "short-term and long-term action plan" to curb corruption and submit it to the Chief Minister within the next 4 days.