Private airline Indigo is the "worst performing" carrier for consumers, while national carrier Air India has the best luggage policy, said parliamentary panel on civil aviation chairman Derek O' Brien.
TMC MP O'Brien, who heads the Parliamentary Standing Committee on Tourism, Culture, Road, Shipping and Aviation, Thursday said the panel had taken strong note that during festive season some airlines were charging 8-10 times more than the normal fares.
Addressing a press conference on the panel's latest report, he said,"Our committee is very clear that the worst performing airline for consumers is Indigo. All 30 members agreed on this. Indigo has not responded despite many complaints. The way they behave with consumers and charge for just one kg or two kg overweight of air baggage..."
Meanwhile, Indigo in a statement said, "As an airline our endeavour is to minimise extra hassle right from the airport entry, check-in to boarding and create more convenient experience for our customers."
Underlining that there were many problems in the aviation sector, the TMC leader said, "The committee has recommended that cancellation charges can't be more than 50 per cent of basic fare. Tax and fuel surcharge collected should be refunded to passengers. Airlines are charging too much."
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