J&K govt issues circular to ensure effective delivery system

With a view to ensure effective delivery system, Jammu and Kashmir government has asked the Deputy Commissioners to create 'Single Window System' at tehsil level for providing various services to the people.
The Deputy Commissioners shall be responsible for creating Single Window System at tehsil level for providing various services to the people including issuance of PRCs (Permanent Residence Certificates), income certificates etc, said a circular issued by the Revenue Department today.
This has become imperative in view of the reports that delivery of services by various subordinate Revenue authorities under PSGA are not being adhered to on one pretext or the other, the circular adds.

The circular states that all these services shall have to be provided to the people within set time-frame under the Public Service Guarantee Act (PSGA), an official spokesman said.
The Deputy Commissioners have also been asked to notify public hearing days at the district and the tehsil levels and convene grievance redressel camps every month in various areas of their respective districts, he said.
All the revenue officers have been asked to strictly maintain a tour diary and submit the same to the Divisional Commissioner and the Administrative Department, through proper channel, reflecting therein the details of the tours conducted and the work done during the month, the spokesman said.

As per the circular, the Additional Deputy Commissioners, Assistant Commissioners Revenue, SDMs and Tehsildars shall be responsible for ensuring hassle-free services to the public within their domain.

Lack of effective supervision shall invite levying of penalty on the supervisory officers, in the same manner as if they have personally failed to provide the service, it reads.
The Tehsildars have been asked to ensure that the Patwaris sit at an already notified place in their respective Patwar Halqas on every Monday and Thursday.
"Failure of the Patwari to remain present in his Patwar Halqa on the specified days without official permission, shall attract a penalty of Rs 5000, besides removal from the Patwar Halqa," it added.

According to the circular, salary shall not be disbursed to the delinquent official, particularly Patwaris and other field and ministerial staff, unless the Tehsildar concerned satisfies himself and certifies that all the services have been delivered to the desirous applicants within the specified time-frame.
The Treasury Officers shall not clear the salary bills without proper certification in this behalf by the concerned DDOs, it states.