Motorola to pay Rs 18K for not replacing faulty mobile

Motorola India has been directed by a consumer forum here to pay Rs 18,700 to a man for not replacing his faulty mobile phone as assured by the company.
The New Delhi District Consumer Disputes Redressal Forum gave the direction relying on the documents, including bill of purchase, submitted by the customer as no one had appeared on behalf of the mobile phone manufacturer and it was proceeded against ex-parte.
"The allegations made by complainant remain unrebutted because opposite party (Motorola) does not choose to contest the claim despite registered notices. We have no other option but to believe on the allegations made by complainant.

"Soon after the purchase, the touch screen of the mobile handset got faulty. Though it was repaired by service centre, it again stopped working and was not repairable. The complainant contacted opposite party for replacement and although it was promised, nothing came out. There is deficiency on part of the opposite party," a bench headed by C K Chaturvedi said.
The bench, which included members S R Chaudhary and Asha Kumar, directed Motorola to refund Rs 13,700, the cost of the phone, to Delhi resident Rishi Kataria and to pay him Rs 5,000 as compensation and litigation charges.
According to Kataria's complaint, he had purchased a Motorokr E6 mobile for Rs 13,700 in August 2007. Soon after its purchase, the phone's touch-screen stopped working and he took it to a service centre for repair. As the problem persisted despite repairs, he contacted the company which had assured him that the mobile would be replaced but it was not done despite repeated requests.