Ozonetel Enables Instant Cloud Telephony for Shopify Stores
/ -- Launches KOOKOO Interactive Assistant, an omni-channel widget, to run voice calls and chat sessions in parallel
Speaking on the release, Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel, said, "KOOKOO Interactive Assistant is undoubtedly the world's first voice+chat widget. And this is a truly 'Made in India' story. With this release we are making it incredibly easy for Shopify stores to include the widget in their websites and apps. By merely copy pasting the widget JavaScript code Shopify stores can start receiving calls. This year, more than 10% of Black Friday shopping online was on Shopify stores. So this release is a very timely one for us. This is the first cloud contact center designed for Shopify stores and will hugely benefit small businesses on Shopify."
61% of customers who shop online always prefer to speak with customer support agents while making a purchase
47% of mobile searchers say that if a business does not have a phone number associated with their search results, they will be more likely to explore other brands
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