The Delta Flight 1889 from Boston, Massachusetts, to Salt Lake City in Utah hit bad weather at the Nebraska-Colorado border on Friday night.
Hail pelted the Airbus A320 as it flew through an intense thunderstorm, damaging part of the aircraft and forcing the pilots to make an emergency landing in Denver, officials said.
The plane dropped 14,000 feet in altitude over a two- minute time span, Denver Post reported.
One attendant said it was her worst flight in 30 years of working as a flight attendant.
Many terrified passengers said they were lucky to be alive after relatively normal turbulence became a 'roller coaster' up in the air.
Robb Wessman, of Belmont, a passenger said, "It felt very out-of-control."
"The pilot banked the plane and then descended fairly rapidly. Looking at the graph later, it was about 12,000 feet (drop) in just a minute or a minute-and-a-half," he was quoted as saying by CBS Bosoton.
The flight departed Boston and was scheduled to land in Salt Lake City, Utah, but the weather prompted the pilots to land in Denver, the nearest suitable airport once the storm hit, Delta spokeswoman Liz Savadelis said.
One person was taken to a hospital after the plane landed, Denver International Airport spokeswoman Laura Coale said. Coale did not provide a reason, but did say the plane went through "severe turbulence."
Savadelis said plane had cracked windshields and damage to the radome -- the nose cone area that houses weather radar and navigational equipment. Details on whether that equipment was damaged were not immediately available.
The Federal Aviation Administration said it would investigate the incident.
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