Priority is to make it easy & safe for customers to change travel plans: MakeMyTrip

Online travel firm MakeMyTrip on Tuesday said its priority is to make it as easy and safe as possible for its customers to manage changes to their travel plans on account of the coronavirus outbreak.

"We want to reach out to you personally in these uncertain times, as the situation around coronavirus outbreak continues to evolve," MakeMyTrip Founder & Group Executive Chairman Deep Kalra and MakeMyTip Co-Founder & Group CEO Rajesh Magow said in an e-mailed message to customers.

The company is taking all possible measures to help serve its customers during these unprecedented circumstances, it added.

"We are closely working with all our airline and hotel partners on lenient customer policies for date change, cancellations and waivers in the face of evolving travel trends and are seamlessly passing the waiver benefits to our customers, as applicable," the mail said.

The company's support teams are working 24x7 and are constantly monitoring updates from the government and public health authorities to be able to serve customers in the best way possible, it added.

MakeMyTrip is not levying any fee for processing cancellation or rescheduling requests for domestic as well as international flights up to April 30.

The company understands this is a difficult time for travellers and it wants to support them during this period of uncertainty, MakeMyTrip Chief Business Officer Saujanya Shrivastava said.