Raj banking ombudsman disposes 98.85% complaints in FY'14

RBI's Banking Ombudsman in Rajasthan today claimed to have disposed 98.85 per cent complaints received against banks during the year 2013-14.
The Banking Ombudsman R Giridharan informed that his office received 4,104 complaints and 67 were brought forwarded from the last year and of the total 4,171 complaints, 4,123 were disposed.
The rate of disposal increased from 98.41 per cent of the last year to 98.85 per cent this year, said Giridharan.
Another official informed that a total of 3,046 complaints out of 4,123 were treated maintainable and 1,091 as non-maintainable.
He said that per-branch complaints were high against State Bank of India and its associates.

Maximum of complaints (26.05 per cent) were against State Bank of Bikaner and Jaipur (SBBJ), which has the largest network of branches whereas per-branch complaints were high against SBI and its associates.
Giridharan said that awareness activities have been undertaken by the office to make people aware about the Ombudsman and its services, particularly among rural customers, students and women so that they can approach the Ombudsman office if they have any such complaint against banks which can be settled by the Ombudsman.