SBI launches NO Queue app for customers to save on time

Customers can view expected waiting time at a branch, number of customers waiting and distance to the branch from point of booking

The country's largest lender, State Bank of India, has launched a virtual queuing mobile application that will help customers save on time.

State Bank of India launched 'State Bank of India NO Queue' mobile application to save the valuable time of its esteemed customers for availing of banking services, SBI said in a release today.

"The application is a mobile-based virtual queuing application for customers to book an instant queue ticket for select services at select branches. Based on the services selected, the list of branches with addresses providing those services within a configured radius of 15 kms will be populated in the application," it said.

The application, which can be downloaded from Google Play and Apple app stores, was launched by SBI Chairman Arundhati Bhattacharya in Mumbai.

By this app, customers can view details such as expected waiting time at a given branch, the number of customers waiting and distance to the branch from the point of booking, said the release.

Once the customer reaches the branch, he has to activate his Q-ticket and will be serviced immediately, thus avoiding waiting time at the branch, SBI explained.

"The application is designed to save customers' valuable time, avoid queue for banking services and aims to provide the customers with a better customer service experience," it added.