Soon, website to facilitate time-bound public services

A website to facilitate public service delivery in time will soon be made functional by the Centre.
The purpose of this website will be to inform people about various services being offered by central and state governments, procedure for taking them and timeline for grant of such services.
"A national portal is being developed on public service delivery. It will have information of all the services being offered by various central and state government departments.
"People will be able to know all information like requests regarding issuance of passport to other such documents through this website," said C Viswanath, Secretary, Department of Administrative Reforms and Public Grievances.

The proposal is part of the Centre's ambitious efforts to ensure that all public services are delivered in a time-bound manner.
He said there are about 1,700 services provided by various state governments in a time-bound manner and the number is likely to go up to 4,000.

"The website is being developed by National Informatics Centre and it will be made functional by May. By clicking a button, one would be able to know what services are being offered by which state," Viswanath said.
The Secretary said regional conference are being planned to inform state and other stake holders about putting in place an efficient public service delivery system and also to strengthen the system where it is already functioning.

Various services are being provided by different state government in a time-bound manner. A highest of 750 such services are provided by Karnataka, 497 by Goa, 369 by Maharashtra, 361 by Delhi, 324 by Odisha, 278 by Gujarat, 260 by Chhattisgarh, 200 by Jharkhand, 197 by Haryana, 164 by Madhya Pradesh, 153 by Rajasthan, 139 by Uttar Pradesh, 116 by Himachal Pradesh, 80 by Jammu and Kashmir and 50 by Bihar.
While many states have enacted laws to ensure timely delivery of services, which entails penalty for officers and compensation for citizens for failing to provide them, the Centre is yet to introduce any such legislation in Parliament.