The purpose of this website will be to inform people about various services being offered by central and state governments, procedure for taking them and timeline for grant of such services.
"A national portal is being developed on public service delivery. It will have information of all the services being offered by various central and state government departments.
"People will be able to know all information like requests regarding issuance of passport to other such documents through this website," said C Viswanath, Secretary, Department of Administrative Reforms and Public Grievances.
He said there are about 1,700 services provided by various state governments in a time-bound manner and the number is likely to go up to 4,000.
"The website is being developed by National Informatics Centre and it will be made functional by May. By clicking a button, one would be able to know what services are being offered by which state," Viswanath said.
The Secretary said regional conference are being planned to inform state and other stake holders about putting in place an efficient public service delivery system and also to strengthen the system where it is already functioning.
While many states have enacted laws to ensure timely delivery of services, which entails penalty for officers and compensation for citizens for failing to provide them, the Centre is yet to introduce any such legislation in Parliament.
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