Lufthansa, Air France departures briefly hit by computer outage

Image
Reuters FRANKFURT
Last Updated : Apr 21 2017 | 2:42 AM IST

FRANKFURT (Reuters) - Lufthansa and Air France were briefly hit by computer problems preventing them from boarding passengers on Thursday evening, airport and airline staff said on Thursday.

A gate agent at Frankfurt airport, Lufthansa's main hub, had announced the airline was having "a computer system breakdown worldwide," preventing passengers from getting on planes, but shortly afterwards was able to resume boarding, a Reuters reporter at the scene said.

The airline said on its Twitter account the systems were back up and running after a global outage.

Twitter users spoke of similar boarding delays at Air France, although they were also quickly resolved. A spokesman for Air France said it was due to a problem with a system from travel technology group Amadeus IT .

Amadeus confirmed its Altea system had experienced some technical issues, which resulted in flight delays and problems in the booking process.

"All systems are now working normally and the situation is fully recovered. We regret any inconvenience caused to customers and travellers," it said in a statement.

Some North American carriers have in recent months had to ground flights as a result of computer glitches, although such instances have been rare in Europe.

In January for example, United Airlines had to ground all domestic flights for about an hour one Sunday evening, causing a cascade of delays throughout the United States.

Last August, a power outage hit computer systems at Delta Air Lines and led to thousands of flights being cancelled.

(Reporting by Tim Hepher and Victoria Bryan; Editing by Elaine Hardcastle and Toby Chopra)

Disclaimer: No Business Standard Journalist was involved in creation of this content

*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

More From This Section

First Published: Apr 21 2017 | 2:32 AM IST

Next Story