India is seen as a growing market for luxury goods due to key factors like improved purchasing power, better consumer buying behaviour, the merging of channels and business model, growing importance of the millennial consumer, and the continued impact of the global economy, said Anil Talreja, partner, Deloitte Haskins & Sells LLP.
The luxury sector has not been immune to e-commerce. The original challenge for brands was replicating the shopping experience online, but increasingly the more valuable investment is how to use digital technology to enhance the store experience.
Many brands have opted for mobile technology, but with m-commerce, there is the challenge of replicating the luxury experience on a four-inch screen. But it is the last mile, the final delivery to the home, where the true battleground exists.
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