Infosys' KPO head resigns

Move comes days after bpo chief’s resignation.

Even as Infosys Technologies is looking for a succesor to replace its high-profile business process outsourcing (BPO) head, Amitabh Chaudhry, who resigned a couple of days earlier, Joydeep Mukherjee, who headed the company’s knowledge process outsourcing (KPO) division, is understood to have put in his papers.

Knowledge services contribute about 10 per cent of Infosys BPO’s annual revenue of over Rs 1,450 crore. Infosys offers KPO services from three centres, Bangalore, Pune and Gurgaon. It started these as a part of its BPO offerings almost five years earlier.

An Infosys spokeswoman confirmed that Mukherjee had resigned and Infosys was looking for a successor. Mukherjee, it is learnt, has not decided his next course of action.Mukherjee was the vice-president and head of knowledge services (the KPO practice) of Infosys.

He took over from Ramit Sethi, who quit last year to head the KPO practice at Wipro. Mukherjee was specifically brought into this position because the company wanted to utilise his experience in Infosys to introduce “rigorous processes and a strong technology platform” into KPO, said a source close to the development.