US firm TriZetto acquires Tela Sourcing for BPO expansion

The company to be renamed as TriZetto BPO

US-based TriZetto Group, Inc. has acquired Tela Sourcing Inc. with a business process outsourcing (BPO)center in Pune and with headquarters at Baltimore, US. Tela Sourcing provides US and India-based outsourcing capabilities to the healthcare industry. With this acquisition, Tela Sourcing will be renamed as TriZetto BPO.

The acquisition will enable TriZetto to provide end-to-end outsourcing services to 65 health plans and third party administrators (TPAs). The service will be extended to TriZetto and non-TriZetto applications which will help customers reduce costs, improve efficiency and normalise long-term operations.

"This acquisition increases TriZetto’s scale and scope to help payers meet the cost challenges brought by health care reform. The combination of our onshore, offshore and blended-shore models can typically reduce costs by more than 40 percent in key administrative functions and by more than 20 per cent in total administrative expenses for payer organisations,” said Mike Jenner, executive vice president, TriZetto Advantage Services.

Jenner added that BPO is a cost-saving proposition as it accelerates time-to-market and improves in quality and process. TriZetto’s BPO claims it services customers who benefit from its highly educated, college-degreed staff with an average of five years of health care industry experience who typically enjoy a procedural accuracy of 99.4 per cent and financial accuracy of 99.6 per cent in their claims operations.

"Our combined capabilities give payers and TPAs the flexibility and speed. To market they need to react to new healthcare demands, while providing industry-experienced resources to improve operations and free internal resources to focus on differentiating solutions," said Brij Sharma, CEO, Tela Sourcing and now senior vice president, TriZetto BPO.