Wipro arm inks 5-year contract with CSG Systems

Wipro Technologies’ subsidiary Infocrossing has entered into a five-year contract to provide IT and infrastructure services delivery for CSG Systems International, a provider of customer interaction management and billing solutions.

Under the terms of the agreement, Wipro Infocrossing will consolidate CSG’s servers and manage its mainframe and information storage environment which will be migrated into Wipro Infocrossing’s datacenters. Wipro Infocrossing will provide the datacenter computing environment for the delivery of most of CSG’s customer care and billing services, a Wipro release said on Wednesday.

Bret Griess, CIO and SVP Operations, CSG Systems, said in a statement that the agreement with Wipro Infocrossing is aligned to his company’s IT initiatives and supports CSG’s business goals of expanding its market and extending reach into new verticals.

Infocrossing has been catering to large and mid-market customers through a chain of datacenters in the US. Since the $600-million acquisition of Infocrossing in 2007, Wipro has focused on leveraging its remote infrastructure management expertise against Infocrossing’s direct presence in the US market to gain more US customers in the RIM outsourcing space.

The Everest Research Institute expects the RIM outsourcing market to touch $5.9 billion in 2009 and $8.6 billion in 2010.