Consumer Protection Law

The Central Consumer Protection Authority (CCPA) has imposed a penalty of Rs 5 lakh on Drishti IAS (VDK Eduventures Pvt Ltd) for publishing misleading advertisements regarding the results of the UPSC Civil Services Examination (CSE) 2022. Drishti IAS, in its advertisement, prominently claimed "216+ selections in UPSC CSE 2022" along with names and photographs of successful candidates. However, upon examination, CCPA found that the claim was misleading and concealed crucial information regarding the type and duration of courses opted for by these candidates, the Consumer Affairs Ministry said in a statement. The investigation revealed that out of the 216 candidates claimed by Drishti IAS, as many as 162 candidates (75 per cent) had only taken the free Interview Guidance Programme (IGP) of the institute, after independently clearing the Preliminary and Mains stages of UPSC CSE. Only 54 students were enrolled in IGP and other courses. This deliberate concealment of important informati

It was found that VLCC was making exaggerated claims of drastic weight loss and inch reduction within a single session, which went far beyond the actual approval granted to the CoolSculpting machine

Shein faces EU warning over consumer law violations and potential fines, while its return to India sees poor response as app downloads drop sharply. Regulators highlight concerns over unsafe products

Consumer protection regulator CCPA has issued notices to several e-commerce companies, including Amazon India and Walmart-owned Flipkart, directing them to remove merchandise featuring Pakistani flags from their platforms, Consumer Affairs Minister Pralhad Joshi said on Wednesday. The Central Consumer Protection Authority (CCPA) also sent notices to Ubuy India, Etsy, The Flag Company, and The Flag Corporation, saying the sale of Pakistani flags and related merchandise would not be tolerated. "Such insensitivity will not be tolerated. E-commerce platforms are hereby directed to immediately remove all such content and adhere to National laws," Joshi said in a social media post. The minister's post, however, did not specify which laws were being violated by selling the merchandise. India and Pakistan were engaged in a conflict earlier this month following the killing of 26 persons by terrorists in Kashmir's Pahalgam.

After receiving the notice earlier this year, the platform has tweaked its interface, allowing customers to choose whether they wish to donate or not

The removal is a possibility as White House asked agencies for lists of probationary employees and recommendations on whether they should stay- a move by administration to neutralize CFPB

In November, Musk called for elimination of the CFPB, which polices and regulates consumer financial products, in a post on his social media platform X

The Supreme Court on Tuesday held that advocates are not liable for deficiency of services under the Consumer Protection Act 1986 and cannot be sued for poor service before consumer courts. A bench of Justices Bela M Trivedi and Pankaj Mithal said the legal profession is sui generis (unique) and the nature of work is specialised and cannot be compared with other professions. "Advocates have to respect client's autonomy, not entitled to make concessions without express instructions from client and transgress authority. Considerable amount of direct control is with client of advocate. This strengthens our opinion that contract is of personal service and excluded from definition of service under Consumer Protection Act," the bench said. The judgement came on plea filed by bar bodies, such as Bar Council of India, Delhi High Court Bar Association and Bar of Indian Lawyers, and other individuals challenging a 2007 verdict of the National Consumer Disputes Redressal Commission (NCDRC), ..

The State Commission concluded that the bank officials had evidently been negligent in failing to compare the signature prior to making payment

The Central Consumer Protection Authority (CCPA) has issued 20 notices to IAS coaching institutes for misleading ads and imposed penalties on eight. In a written reply to the Lok Sabha, Minister of State for Consumer Affairs, Food & Public Distribution Ashwini Kumar Choubey said, "The CCPA has issued 20 notices to IAS coaching institutes for misleading advertisements and imposed penalties on 8 such IAS coaching institutes". The Department of Consumer Affairs is continuously working for consumer protection and empowerment of consumers by the enactment of progressive legislations, he added. With a view to modernising the framework governing consumer protection in the new era of globalisation, technologies, e-commerce markets etc, the Consumer Protection Act, 1986, was repealed, and the Consumer Protection Act 2019 was enacted. Under the new Act, the CCPA has been established to regulate matters relating to the violation of the rights of consumers, unfair trade practices and false or

Consumer protection regulator CCPA on Monday said it is probing 20 IAS coaching centres for alleged misleading advertisements and unfair trade practices of using toppers and successful candidates' names and pictures to influence prospective aspirants. Briefing media, Central Consumer Protection Authority (CCPA) Chairperson Nidhi Khare said out of 20 institutes, a penalty of Rs 1 lakh each has also been imposed on four centres -- Rau's IAS Study Circle, Chahal Academy, IQRA IAS and IAS Baba. Notices have been issued to Vajirao & Reddy Institute, Chahal Academy, Khan Study Group IAS, APTI Plus, Analog IAS, Shankar IAS, Sriram's IAS, BYJU's IAS, Unacademy, NEXT IAS, Drishti IAS, IQRA IAS, Vision IAS, IAS Baba, Yojana IAS, Plutus IAS, ALS IAS, Rau's IAS Study Circle and Dhishti IAS, she added. "The notices have been issued in the last one-and-half years for deliberately concealing important information about successful students. We have imposed a penalty on four centres, while other ..

CCPA had asked the company to recall 1,033 cookers in violation of BIS standards; had levied penalty of Rs 1 lakh on the company

Consumer protection regulator CCPA has imposed penalties on Rau's IAS Study Circle and Seekers Education for publishing misleading advertisements, according to a statement by CCPA on Monday. The Central Consumer Protection Authority (CCPA) authority also stated that the number of bookings cancelled and pending refund amount due to Covid-19 pandemic on three travel portals Yatra, HappyEasyGo and Easymytrip have reduced after CCPA took action against them. The CCPA has passed an order against Tekshiv Systems for selling pressure cookers under the Quba brand on e-commerce platforms without the quality mark, the statement said, adding that the company has been directed to pay a penalty of Rs 1,00,000 for selling sub-standard products to consumers. The Authority said that Rau's IAS Study Circle has been directed to pay a penalty of Rs 1,00,000 for publishing misleading advertisement. Seekers Education, the CCPA said has been directed to pay a penalty of Rs 50,000 for publishing a ...

Asks industry bodies to tell the court how many eateries are willing to inform consumers that service charge is not mandatory

World consumer rights day is celebrated on march 15 every year. This year's theme for Consumer Rights Day is Empowering Consumers Through Clean Energy Transitions

E-commerce firms may have to incur higher costs for upgrading tech to comply with norm

The cabinet minister has also directed officials to ensure that the consumers are not overcharged during the festive season for packaged commodities

The Supreme Court said that doctors and healthcare services are not excluded from the ambit of the Consumer Protection Act of 2019 and termed the PIL concerning it as a motivated PIL.

The direct sellers as well as the direct-selling entities using e-commerce platforms for sale will also need to comply with the requirements of the Consumer Protection Rules, 2020.

The rules, among other things, propose that ecommerce companies not be allowed to organise flash sales