Customers

The RBI's interoperability push will allow account aggregators to work across the network, reducing dependence on bilateral tie-ups and potentially improving customer onboarding for lenders

AAs are entities that move a customer's financial data from one institution to another, such as from a bank to a lender, but only with the customer's consent

In this session, Rahul Talwar, Chief Marketing Officer, Axis Max Life Insurance, talks about the evolving marketing strategies for the financial services sector & provides career tips to the B-Schools

From October 15, MDR will apply to certain UPI payments above ₹2,000 made to large merchants, while customers and eligible small vendors will continue to pay no fee

Customer franchise crossed 124 million in the June quarter, while deposits stood at about Rs 68,500 crore, according to the company's provisional business update

In this session, Gaurav Banka, Chief Risk Officer, Aviva India, talks about the insurance sector and provides career tips to the B-Schoolers.

Irdai's recommendation on linking CEO remuneration to customer grievances offers a larger lesson on rewards, governance and what companies choose to optimise

IT services company Wipro will acquire select customer contracts of Alpha Net Consulting at a purchase consideration of up to USD 70.8 million, according to a regulatory filing on Wednesday. The business acquisition will enable Wipro's access to certain key clientele, their customer contracts as well as the related workforce, augmenting its existing AI-powered, and consulting-led application services capabilities, and fuelling new growth opportunities. "Wipro Limited, through its subsidiaries, signed a definitive agreement on April 14, 2026 to acquire select customer contracts of Alpha Net Consulting LLC and its subsidiaries," the BSE filing said. The deal involves cash purchase consideration of up to USD 70.8 million, subject to closing adjustments. This includes a deferred consideration in the form of earnout, payable subject to achievement of certain performance metrics and conditions. The transaction is expected to be completed by June 30, 2026. Alpha Net Group was founded in

The point often missed is that the data and dashboards tend to be supply-sided chronicles of company effort rather than customer outcomes

The Reserve Bank on Friday issued revised norms for the settlement of claims on deceased customers' bank accounts and lockers within a 15-day timeframe and prescribed compensation to nominees for delays in the settlement. The revised instructions are aimed at streamlining the divergent practices followed by banks in the settlement of claims in respect of deceased customers. It has also standardised the documentation to bring improvement in the quality of customer service. The central banks said the 'Reserve Bank of India (Settlement of Claims in respect of Deceased Customers of Banks) Directions, 2025' revised instructions will be implemented as expeditiously as possible, but not later than March 31, 2026. The directions are related to the settlement of claims in the deposit accounts of a deceased customer, safe deposit locker and articles in safe custody by the deceased customer. A deposit account where a depositor had made a nomination or where the account was opened with a ...

Bajaj Finserv, one of India's biggest non-bank financial firms, in December set a target of 200 million customers by 2029, but has been winning business more quickly than expected

Bulky feedback forms and tying up CEO bonus to net promoter scores is not customer centricity

Ola Electric Mobility on Tuesday clarified that its February sales represent genuine customer demand and not "token-amount bookings". The February 2025 sales announcement was based on paid and confirmed orders, not preliminary "bookings", the Bengaluru-based company said in a regulatory filing. Nearly 90 per cent of these orders were paid in full at the time of placement, Ola Electric said. This includes customer orders for the new products, Gen 3 and Roadster X, which have been available for full purchase (not just pre-booking) during February 2025, it stated. "We are issuing a proactive statement to our broader stakeholder community since we have fielded multiple inquiries about the company's February sales figures in recent days," Ola Electric said. It is essential to underscore that vehicle deliveries are sequenced to follow confirmed orders with full payment, a standard and universally-accepted industry practice, it said. Any attempt to conflate bookings with full-payment or

If confirmed, this would be the latest in a string of data leaks that have plagued the sector in recent months

The facilities at the Hubballi Durable Goods Cluster will manufacture products for customers in India and abroad

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Zomato has recently introduced a new feature called ‘Food Rescue’ that aims to reduce food wastage by allowing nearby customers to buy cancelled orders at a discount. Watch the video to know more.

'My Chicken and More' generates annual revenues of close to ~110 crore, processing 1.8 million orders a year and its acquisition adds 23 stores to Licious' offline network

Team Marksmen Network's CX Transformation Conclave 2024 focused on how organisations can cut through the clutter by transforming the nature of customer relationships