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Uber gets CCPA notice for dark pattern; Rapido, Ola also under watch

CCPA issues notice to Uber for its advance tip feature as government widens probe into dark patterns in ride-hailing apps including Rapido and Ola

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The Department of Consumer Affairs has identified 13 of the most commonly used dark patterns on ecommerce websites and mobile apps

Udisha SrivastavAkshara Srivastava New Delhi
 
Uber’s ‘advance tip’ feature -- which has caught the attention of India's consumer watchdog -- is not a one-off, but highlights a broader trend of digital platforms deploying manipulative design tactics, commonly known as dark patterns, to trick consumers into shelling more money.
 
The ride hailing platform was on Wednesday issued a notice by the Central Consumer Protection Authority (CCPA) over its ‘advance tip’ feature.
 
Uber didn’t confirm the receipt of the notice till the press time.
 
But Uber isn’t alone. Other ride-hailing platforms like Rapido and Namma Yatri also allegedly use similar tactics.
 
On Thursday, Consumer Affairs Minister
Topics : Uber Ola