AI inside: Tech simplifies and automates routine work for IT firms

AI can be used in a variety of functions: From HR management to sales and coding. Senior executives say companies must continuously train employees in the technology and keep them skilled

When Satya Nadella, the chief executive officer of Microsoft, visited India early this year he spoke about how the country’s information technology (IT) companies were driving artificial intelligence (AI) and customising it for their use.

Nadella said Infosys, HCLTech and LTIMindtree were among companies that had been the first movers in adopting Copilot, Microsoft's AI-based conversational chat interface, for customers and themselves.

Considering Indian IT companies are deploying AI and generative AI (GenAI) for hundreds and thousands of global enterprises, how they do it for themselves is of significance.

Mohammed Rafee Tarafdar, chief technology officer (CTO) of Infosys, said his company is leveraging