Call Centres Get The Busy Tone

It seems to be a classic case of too many cooks spoiling the broth. Venture capitalists, financial institutions and banks have put on hold all loans to call centres, which have been mushrooming across the country. While big players by and large remain unaffected, smaller and independent operators are finding the going tough.

The main reason given by the banks and the FIs for not entertaining these centres is the drop in revenues per seat from around $20 to $3-5 per seat per hour. Per seat per hour is a call centre terminology which takes into account the cost of the place, technology, phone call, person and the software used.

In other words, it refers to what a call centre would charge for one person to make a call using its hardware, software and the international lease line.