HDFC Bank's new mobile app malfunction unfixed for over 6 days: Users

Currently, there is no mobile application available to HDFC bank customers and the bank has not uploaded the older version of the app till the new version is fixed

Customers of HDFC Bank have taken to Twitter to complain about the private lender's mobile app dysfunctioning since the app's launch on Thursday. The issue has not been fixed even over six days of the glitch and the new application was pulled from Google and Apple stores. 

Currently, there is no mobile application available to HDFC Bank customers and the bank has not uploaded the older version of the app. Reviews of the Hindi app are full of angry users who want the English application to be available again. 

HDFC Bank put out a statement on twitter on November 29, saying users who moved to the app’s new version and deleted the old one will not be able to use mobile banking till further notice. The tweet is pinned to both HDFC bank accounts @HDFC_Bank and @HDFCBank Cares. However, the bank's other tweets continue to follow the generic template as earlier weeks. 

 

The bank added that customers could use other services such as internet banking, PayZapp, their mobile wallet and missed call banking. However, this does not come as a relief since a major chunk of the bank's retail customers only use mobile banking. 

The bank has not disclosed the reason behind the mobile app malfunction. Customers were unable to access the app since the update and were received the message: "Sorry, we are experiencing high traffic on our servers. Please try again after some time." 

Flipkart co-founder Sachin Bansal tweeted on Sunday: “In this day and age, how can the largest private bank of India do this?!” He also retweeted another tweet that questions how a bank's app can go down in 'the age of serverless Technology and distributed Architecture/containerised applications'.  

The new ‘Next-gen’ banking app was launched at the bank’s annual Digital Innovation Summit 2018 in New Delhi earlier this week. The new app’s features included biometric log-in with fingerprint and facial recognition for IPhone X users. The bank’s Current Account and Savings Account deposits grew at 18.3 per cent year-on-year and form 42 per cent of total deposits as of September 30, 2018. The domestic loan mix comprised of 55 per cent of retail and 45 per cent of wholesale at the end of the September quarter.