Eligible devices for exchange
Any mobile phone purchased after January 1, 2015 in working condition without any missing part or damage, broken and burnt area is eligible for exchange with Reliance JioPhone. However, JioPhone or any CDMA or operator locked phones are not eligible and will not be accepted for exchange, according to Reliance Jio.
For exchange only the phone, along with battery and charger, is required and other accessories such as headphones, box, screen guard, etc. are not required. Users can also check if their device is eligible for exchange at Jio.com.