SunTec strategises to tackle turmoil

The ongoing financial turmoil is prompting Thiruvananthapuram-based global technology major SunTec Business Solutions to formulate strategies to stay unaffected in the long-run.

The company is a provider of convergent transaction pricing and billing solutions for the communication, media and entertainment (CME) space, and relationship-based pricing and centralised billing solutions for banking, financial services and insurance (BFSI) companies.

Speaking to Business Standard, K Nanda Kumar, president and CEO, SunTec, said though the meltdown had so far not affected the company's operations, “we have been thinking in the long term by planning to go in for some effective strategies to remain unaffected by the slowdown.”

Among the measures undertaken, is a clear-cut spending policy whereby the company has decided to do away with unnecessary spend. “This means we would invest more and effectively in improving the quality of manpower in the company. We would invest more in improving the quality of our engineers and for their training,” he added. The company is not looking at the number of professionals but the quality and talent that would be effectively deployed.

Kumar pointed out that one major initiative in SunTec’s bid to know the customers’ needs and act appropriately in such a scenario would be to talk to them directly on what they expect. “In view of this, we are bringing all our global customers to Thiruvananthapuram. The three-day conclave, which would be held most probably in the next few weeks, would see to it that customers are heard by the company' top brass and take forward their priorities and suggestions with regard to our billing products,” he said.

Adding that the company has kicked off measures to launch new versions of its existing billing solutions, he said the next-generation software would be showcased to the existing as well as potential clientele on a global level. “We would also look at reviewing our systems and procedures to help them deploy our solutions for a short-term on a low-cost basis till the economic slowdown ends,” he added.

The company, which had recently added a new vertical by roping in French-firm Arval, which is into operational leasing, vehicle-fleet and fuel management markets, has zeroed in on a few more customers in the domestic and global scene.