Uber opens centre of excellence in Hyderabad

CoE part of an agreement Uber signed with Telangana in July 2015 to invest $50 mn in state

Ride-hailing app Uber has opened a Centre of Excellence (CoE) in Hyderabad on Wednesday. The CoE, its first in Asia, is part of an agreement Uber signed with Telangana government in July 2015 to invest $50 million in the state.

"The CoE will provide support to both riders and driver partners in India. We plan to employ about 500 customer service specialists in the CoE by next year. We have already hired close to 30% of the total team strength," Amit Jain, president of Uber India, told mediapersons on Wednesday.

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The Hyderabad CoE will provide support via multiple channels like email, phone and social media to ensure seamless experience before, during and after the ride.

A team of specialists proficient in multiple local languages will also be roped in to address support issues from across the country.