"This leads me to the universe of citizen diplomacy. What is citizen diplomacy? It is the role that non-state actors can play in mitigating differences and deep-rooted conflicts. It is not a top-down state-centric effort but rather a bottom-up society-driven effort by private citizens in searching for pragmatic solutions to many global issues and challenges. Professor Joe Nye of Harvard University defines citizen diplomacy as “networked communications among civil society which take advantage of two-way communication and peer-to-peer relations to overcome cultural differences.” Citizen diplomacy helps to build trust among citizens of different nations with conflicting interests and agendas to achieve sustainable peace. (See: “What do we mean by citizen diplomacy?” by Andreas Fulda www.youtube.com/user/andremartinfulda) The philosophy behind this is that we as citizens can also shape diplomatic outcomes, in a modest way, “one handshake at a time.” Many votaries argue that the future of diplomacy will be people-led. Our basic reflex as human beings is to create common ground even if it means for many, never crossing the threshold of foreign ministries. This is not the normal activity we associate with ordinary citizens but increasingly, it can be. Tom Fletcher, a former British diplomat says that this is the era of the ‘naked diplomat’ in a direct, unvarnished manner. People in ordinary walks of life, out there in the trenches, can break down diplomatic baggage, to make it less “Ferrero Rocher” as Fletcher puts it, and make it more accessible to people. Reaching out in this manner, touches people, and we thus become citizen diplomats, promoting the core argument of peaceful co-existence, which is the central aim of diplomacy, expressing ideas that prevent conflict and build trust. In the digital age, it is said, everyone can be a diplomat, expressing a basic human reflex, in order to promote the survival of the species. You can do so within the media, an NGO, in schools and universities, to counter online hate and division, for instance. Sharing rather than dividing. Helping people in need. Emphasizing inclusion, and connectivity among diverse groups of people. Inspiring people to imagine a world without war and division and conflict, challenging prejudice and living lives of purpose, faith and courage, as Fletcher says it. We can help shape outcomes in favor of reconciliation and better lives, economically and socially, for our people, away from hard-wired divisiveness, and narrow nationalisms. That is our responsibility as citizens.