A survey of bankers conducted at i-flex solutions' Financial Leadership Summit found that 52 per cent of bankers have said that they intend to replace their legacy core banking systems that manage everything from maintaining accounts of consumers to the most complex financial transactions. | |
| The summit, which was held from February 11-12, 2004, was attended by more than 200 senior representatives from 68 financial institutions in 46 countries. |
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| Participation at the summit included speakers from renowned research organisations like Gartner, Celent and City Practitioners as well as i-flex's customers and alliance partners. |
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| About 62 per cent of the bankers preferred implementing an integrated solution from a single vendor to replace legacy systems. |
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| Their priority to implement such solutions was flexibility, agility and the ability to quickly address customer requirements by introducing new products. |
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| As per the survey, over 50 per cent of bankers who polled believed that their priority for 2004-05 was to improve customer acquisition and retention. |
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| Implementing a CRM solution and providing or enhancing an Internet-based self-service delivery channel would be the other approaches to addressing the issue of customer acquisition and retention. |
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